Homey Pro WiFi & Bluetooth Smart-Home Hub Setup Guide

Homey Pro WiFi & Bluetooth Smart-Home Hub

  • Tools required:
    • A smartphone or tablet with Bluetooth and Wi‑Fi enabled
    • Access to your home Wi‑Fi network name (SSID) and password
    • The power cable/adapter supplied with the hub (from the product packaging)
    • Pen and paper (optional) for noting device pairing codes or network details
  • Applications:
    • The Homey app (create or sign in to a Homey account during setup)
    • Optional: any manufacturer apps required for third‑party devices that need firmware updates before pairing

  • Unpack and prepare: remove the hub and any accessories from the box. Keep the supplied power cable or adapter to hand. Do not open internal units or attempt modification.
  • Choose a location: place the hub centrally in your home for best radio coverage. Position it where it can reach your router or where Bluetooth devices are within a short range. Avoid placing the hub inside a metal cabinet or behind large appliances that block radio signals.
  • Power the hub: connect the hub to mains power using the power cable/adapter included in the packaging and switch it on. If you need to perform mains wiring or to install the hub into permanently wired electrical equipment, engage a trained electrician — this product itself does not require mains wiring beyond plugging in the supplied adapter.
  • Install the Homey app: on your smartphone or tablet open the App Store or Google Play and install the Homey app. Launch the app and create or sign in to your Homey account when prompted.
  • Initial pairing: follow the Homey app’s on‑screen instructions to add a new hub. The app will use Bluetooth to discover the hub; ensure Bluetooth is enabled on your mobile device and that the app has permission to use location/Bluetooth if requested.
  • Connect to your network: during setup the app will ask you to connect the hub to your home network. Provide your Wi‑Fi SSID and password when requested so the hub can reach the internet. Ensure the network you provide has internet access for cloud features and over‑the‑air updates.
  • Complete firmware updates: after initial connection the Homey app may prompt to download and install firmware updates for the hub. Allow these updates to complete before adding many devices; the app will indicate progress and provide instructions.
  • Add devices and radios: once the hub is online use the Homey app to add devices. The Homey Pro supports multiple connectivity types (as specified for this product): Wi‑Fi, Bluetooth, Zigbee, Z‑Wave, 433MHz and Infrared. It also lists support for Matter and Thread where the device implements those standards. For each device type:
    • Wi‑Fi or Bluetooth devices: put the device in pairing mode and follow the app prompts to discover and add it.
    • Zigbee or Z‑Wave devices: put the device into its pairing mode (refer to the device manual) then use the app to include it. Keep the device close to the hub during inclusion if initial pairing fails.
    • 433MHz devices or Infrared: use the app’s device‑learn or add routines; some remotes or sensors require the hub to learn signals via a learning mode in the app.
    • Matter and Thread: add devices that implement Matter/Thread using the Homey app instructions; the hub will guide you through commissioning steps specific to the standard.
  • Organise and automate: after devices are added, group them into rooms or scenes and create automations, schedules and scenes via the Homey platform. Use the app’s automation editor to define triggers, conditions and actions.
  • Test and refine: test each device and automation. If a device fails to respond, check signal strength, ensure it has power or batteries inserted and that it is within range. Try re‑pairing the device closer to the hub if necessary.
  • Backup and account settings: enable any available cloud backup or account synchronisation in the Homey app so your configuration is stored. Note your Homey account credentials and enable any recommended security features such as two‑factor authentication.
  • Troubleshooting tips:
    • If the hub cannot be discovered by the app, toggle Bluetooth on your mobile device, restart the app and move closer to the hub.
    • If Wi‑Fi connection fails, confirm the SSID and password and that the network permits local device connections. Some enterprise or guest networks block device discovery.
    • For protocol‑specific issues (Zigbee, Z‑Wave), reboot the hub and the device, then attempt re‑pairing. Check device battery level and manufacturer instructions.
    • Contact Homey support if firmware updates fail or if the hub does not reach online status after repeated attempts.